Free trial
The 14-day free trial doesn't take a payment, so there's nothing to refund.
Cancelling partway through a month
If you cancel partway through a billing month, we'll refund the days you haven't used when you ask for it.
For example, if you cancel 10 days into a 30-day month, we refund the remaining 20 days: about two-thirds of that month's payment.
Charged by mistake
If you were charged twice, or charged after you cancelled, we refund the extra payment in full.
How to ask for a refund
Send us a message using the contact form with the topic “Refund request”. To help us find your payment quickly, include:
- the email address you signed up with;
- the payment ID from your payment confirmation or receipt, if you have it.
When you'll get your money
Refunds go back to the card you paid with, through Razorpay. Once we've approved a refund, it usually reaches your account within 5–7 working days, depending on your bank.
What happens to your QR codes
A refund ends your subscription. Your QR codes are paused rather than deleted, so if you subscribe again later they work straight away with the same links. See our terms of service for more about cancelling.